Support

Open Joki, go through the short setup, then sign up with your email and a password, or with Sign in with Apple or Google. Your saved words, videos and progress are kept in your account.

If you signed up with Apple or Google, just use the same button again; there's no separate password. If you use email and password and can't get in, email us from your account's address and we'll help you reset it.

In the app, open the Profile tab, scroll to the bottom and tap Delete account, then confirm. Your account and all your learning data (saved words, saved videos, history and progress) are deleted for good. This can't be undone.

Deleting your account does not cancel a subscription. See below for how to cancel.

Can't open the app? Email us from the address you signed up with and we'll delete the account for you.

Premium unlocks everything in Joki: all videos from A1 to C2, unlimited word lookups, reviews of your saved words, and your goals, streaks and progress. Prices are shown in the app in your local currency.

When a free trial is available to you, the app shows its length and the price you'll pay afterwards before you subscribe. You won't be charged during the trial. If you don't cancel at least 24 hours before it ends, the subscription starts and renews automatically. Apple shows your trial's end date in your subscription settings.

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, choose Joki and tap Cancel Subscription. You keep Premium until the end of the period you've paid for.

Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com.

Make sure you're signed in to the same Joki account, then open the subscription screen and tap Restore. Still stuck? Email us with the date of purchase.